User Activity Query Tool for Support Teams

Customer support teams waste engineering time asking "what did user X do yesterday?" Support teams need a self-service dashboard to query user activity logs and timelines without interrupting engineers. Build a tool that lets non-technical support staff search user actions, view activity summaries, and export reports.

Support tooling is getting real investment right now as companies scale lean engineering teams and feel the squeeze of constant internal interrupts — Intercom, Zendesk, and similar platforms have expanded their data views but still leave a gap for deep, flexible user activity queries tied to a product's own event logs. The closest substitute is Amplitude or Mixpanel, but those are analytics tools aimed at product managers, not support agents who need fast, contextual answers about a single user's session history. The $2k–10k/mo revenue band is realistic for a point solution sold to mid-size SaaS companies on a per-seat or flat-team basis, though the ceiling is low unless it expands into broader observability or integrates deeply with existing helpdesks. The biggest risk is that most engineering teams with this problem just build a quick internal admin panel and move on, making the TAM smaller than it looks — winning requires either extremely fast time-to-value or a plug-and-play integration story that undercuts the build-it-yourself instinct.